Our Goal
Our goal is to provide the best customer service and support to help you keep your vintage, British bike running safely for years to come. So, before you buy, please contact with any questions that you might have. During normal business hours, we are always available to assist with any questions you might have. Please don’t hesitate to call or email us at 1 (720) 570-7884 or orders@speedwellmudguardsusa.com.
Shipping and Handling
Shipping to USA customers is by USPS, UPS or FedEx or by Courier (not next day). All non-domestic customers should contact us first for costs..
Damaged Items from Shipping
Please let us know as soon as possible if any items on your order arrive damaged. Please keep all original shipping packaging and please take pictures if at all possible. Damaged item claims are handled through the shipping carrier (UPS, FedEx, USPS, DHL). We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like.
Returns
From the date of delivery, we offer a 30 day return period on products. We do require returned products to be received by us in a new condition with original packaging, labels, and RMA Form to qualify for a refund or store credit less any relevant restocking fee. All returned items will be inspected by a trained technician for evidence of damage, use or installation. Any evidence of such damage, installation or use will nullify the return. Depending on the nature of the return, Speedwell Mudguards USA reserves the right to bill for any other associated costs including any labor or material costs necessary to complete the return testing process. Any faults found to be caused by damage due to improper installation, improper handling or any other such factors will not be covered and all associated testing and shipping costs will be billed at the discretion of Speedwell Mudguards USA.
Return Shipping
The customer is responsible for paying return shipping. All shipments must be made prepaid; packages shipped COD will be rejected. Any refused, undelivered, or abandoned package will be subject to a $10 Service Fee.
Defective PartsPlease assist us and yourself by sending us any photos of a potentially defective part using our text number or email address above.
Order Cancellation / Modification
If you want to cancel or modify your order, act quickly! We strive for fast shipping, so if you contact us while the order is still in a “Processing” status, we will try our hardest to make the changes you want with all items refunded in whole. If the order has already “Completed” and shipped, we will not be able to make changes and the product(s) will need to go through the Returns process.